Our Consumer Service Charter
Our Consumer Service Charter
✓ We promise to fit wherever possible OE (Original Equipment) or MQP (Matching Quality Parts) to our customer’s vehicles unless specifically requested otherwise. (Excluding tyres)
✓ We promise to treat all our customers professionally, with courtesy and respect.
✓ We promise to service and/or repair our customer’s vehicles safely to actual requirements and will only proceed with additional work with their approval.
✓ We promise to make available for inspection, at point of customer collection, all replaced parts if requested to do so beforehand.
✓ We promise, wherever possible. To ensure we have the technical ability and equipment to carry out all work undertaken.
✓ We promise to endeavour to resolve any causes of our customer’s dissatisfaction with utmost urgency.
✓ We promise to “guarantee” all of the work that we carry out.
✓ Above all we want all our customers to be happy that the work carried out has been done professionally and represents good value for money, so that they remain our customers and tell others.
We are a member of the Autocentre Alliance which is a nationwide network of professional garages offering consumers value without compromise.
NB: This does not affect your statutory rights
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Address: Coles & Blackwell, Walters Ash, High Wycomb, HP14 4UX
Copyright © Coles & Blackwell Ltd 2007.
